130 Clients and Counting
Case Studies
Anne - Brick and Mortar Retailer
Retailer Enhances Inventory Management
A brick-and-mortar retailer managed in-store inventory using a business model used that involved both electronic and human components. While the IT monitoring was sophisticated, the business process was not monitored. This resulted in a few issues.
Retailer started using iControl to stabilize the inventory management system.
Marco - A Large European Bank
Bank Enhances Payments Process
A Large European Bank was struggling with business process problems caused by technical outages. End-of-day payment deadlines were frequently missed, 'stuck payments' required manual intervention and the team spent excessive time resolving technical and business process issues.
The bank implemented iControl to monitor the following high level business process.
With iControl, the bank was able to identify process flow issues, in near real-time, enabling the business to immediately resolve issues (instead of waiting hours or days). Additionally, the bank identified the root cause of common problems and implemented permanent solutions resulting in productivity improvements and cost reductions.
Oil Trading Desk Improves Efficiency
The trading desk at a large oil company had no visibility into the mechanics of their trading process. Each order interacted with over sixty different components, ranging from pricing confirmation to order version verification. Multiple versions of the same trade could be traversing through the system at any one time. Specific SLA's were mandated for various steps in the trading process.
All of the IT systems were monitored by traditional solutions such as Splunk and AppDynamics, but there was no visibility into how the trading process was operating or if the SLA's were met.
The oil company implemented Business Process Monitoring on top of Splunk to understand how the trading orders were flowing through the trading system.
Irma - Major Texas Oil Company
Benefits
Give Business Leaders the information they care about
Model Your Business Process
- 1Start with your business process
- 2Determine your KPIs and targets
- 3Map to IT and operational data
Build on your existing investment in IT and monitoring
Respond to operational problems with clear ownership
When problems come up you'll understand who is responsible to fix it.
Features
Business Process Flow Designer
Map your metrics to six standard KPI's
Define monitoring schedules based on business calendar
Define Control Measures
Drilldown into the details to solve problems
Single pain of glass view into your business processes and operations
Visualizations for different personas
Questions and Answers
What is iControl? | iControl is a Business Process Monitoring solution that gives CIO's and business line owners insight into their business and operational processes |
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What is Business Process Monitoring and how is it different than 'normal' monitoring? | There are two sides to stability - IT Operations and Business Process. Traditional, or normal, monitoring only ensures your IT Operations are running correctly. Everyone with IT systems is doing some form of traditional monitoring. Business Process Monitoring is the next step in monitoring which enables you to understand how your business is operating. |
What results will I get from this? | Our customers are seeing more stability and efficiency in their business processes, as well as better risk management and improved client perception. |
Why buy from you? | Conducive has been helping companies derive business value from their data since 2006. We have been been a Splunk partner since 2012. We are a technical company that understands business. |
What happens if I wait? | Your business will operate as it currently does, but you won't have the insights into your business processes that will increase your operating stability and reduce headaches. |
Is iControl available in the cloud and/or on-premise? | Conducive provides a cloud version of iControl or you can also host iControl on your own servers. |
How is iControl different than Splunk? | iControl is a Splunk application that leverages Splunk's unique data collection and searching capabilities to monitor your business processes in addition to your IT systems. |
Is iControl different than ITSI? | iControl is similar to ITSI, but focused on your business processes instead of your IT stack. |
How long does iControl take to install? | Conducive can be install iControl in your data center in less than one day. iControl can be up and running in less than 30 minutes in Conducive's cloud environment. |
How long does iControl take to configure? | Configuration follows our proven methodology which maps your Business Processes to your IT and operational data. This process can be completed in as little as two weeks, but is dependent on your business requirements. |
Do I need Splunk to use iControl? | Yes. iControl is Splunk app and requires Splunk to operate. |
What if I don't own a Splunk license? | A Splunk license is included in your iControl purchase. |
How do I present this to my team? | We are happy to help you present this to your team. |
The Team
Founder and CEO of Conducive
Architecting Splunk since 2007.
Solving business's data issues for over 15 years.
Randy Hammelman
Certified Splunk Architect since 2007.
Co-author of Building Splunk Solutions.
Makes Splunk function optimally.
Brian Schutz
Certified Splunk Architect since 2016.
Develops solutions for large companies.
Solves all of the problems in Splunk.
Andres Banuelos
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Conducive Consulting, Inc.
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Austin, TX 78759
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