ON-DEMAND EXPERT SERVICES
SERVICE AND SUPPORT WHEN YOU NEED IT
What are On-Demand Expert Services?
On-Demand Expert Services (OES), bridges the gap between Splunk support and Professional Services. OES is similar to Professional Services, but consumed hourly, as needed, and fulfilled with the same level of talent.
How do On-Demand Expert Services work?
Purchase a block of time to be used, as needed, to support your admin with our Splunk expertise. Contact us when you have a question or need help with Splunk. We spend as little or as much time required to resolve the issue. Unlike Professional Services, OES does not require booking week-long engagements in advance.
Why not use Splunk support?
Splunk support is great, but they can only assist with Splunk defects and the occasional configuration issues. Splunk support can not fix a search, resolve issues with a Splunk app, or perform professional services. OES will help with anything related to Splunk, and is delivered as needed.
What is the difference between OES and Professional Services?
Instead of signing a Professional Services contract with deliverables and timelines, OES is designed to allow your admin to reach out to us at any time for assistance. All of consultants are Splunk certified architects and most are Splunk SCC II certified.
How are other customers using OES?
Our customers are using OES when they have technical questions, run into problems or require assistance with a Splunk task. Some examples are:
- Splunk searches
- System issues
- Architecture questions
- Configuration changes
- Performance issues
- Splunk apps