Updated: June 2019
Data Collection. There are two primary ways in which Conducive collects Information from you: through Interactions and through Conducive Offerings.
When you interact online or offline with Conducive, we may receive your Information, including your Personal Data. For example, we receive your Information when you:
We collect Information about you from other sources such as public databases, joint marketing partners, social media platforms, conference/event hosts, and partners when you interact with them.
We refer collectively to these contacts as “Interactions” and we explain below how we use the Information we collect through them.
We also collect Information, including Personal Data, when necessary to provide our Conducive Offerings to you or to fulfill our legitimate interests, as described below. We may ask you for this data directly, or in some cases, we may collect it when certain features are enabled in our Conducive Offerings. For example, we collect your Information when you (or someone you work with):
What We Collect Via Your Interactions
We (or others acting on our behalf) may collect your Information, including your Personal Data, through the Interactions described above. Categories of Personal Data we collect include such things as:
How We Use Information Collected From Interactions
Conducive uses the Information it collects from your Interactions to deliver services to you in accordance with our terms, to satisfy our legal obligations, or to satisfy our legitimate interests, as described below. We take seriously the need to balance our legitimate interests with your privacy rights and summarize for you here how we use your Information, including Personal Data.
We use your Information to:
Fulfill your orders or respond to your requests for information
To satisfy your requests for website materials such as marketing collateral or white papers, we collect and use your name and email address.
Improve and develop the website services
Issue you Conducive accounts for access to online communities and forums
When you join our online communities and forums, we collect your Personal Data so you can participate. The guidelines associated with those communities and forums recommend not sharing private or proprietary information on them, as many aspects of them are public.
Send administrative information
We may need to notify you (or we may choose to inform you) when we make updates to our terms or policies or make changes to our website services. We will use your name and email address to send these administrative notices to you, which due to their nature are treated differently from marketing communications from which you can opt out.
Manage your Conducive account
In order to perform the services under the contract between you and Conducive, we need to collect certain Information from you such as your contact and payment details. Without this Information, we may not be able to deliver the services or comply with our legal obligations.
Send you marketing communications
Where we have your consent to do so (if required), we will email you product announcements, educational materials or information about special offers or upcoming online or offline events. In accordance with applicable law, we give you the choice to opt out of receiving these materials.
Invite you to participate in surveys, studies, and assessments of Conducive Offerings
Personalize your experience
Diagnose and fix technical issues, monitor for security, and otherwise protect our property
We do this to satisfy our legitimate interest in anticipating and recognizing potential threats to the operation and security of our website services to help keep them online and secure. We may process your Personal Data, in particular your IP address, for this purpose.
To comply with any applicable law, regulation, legal process, or governmental request, or to protect our legal rights
For any other purpose disclosed to you in connection with our website services from time to time
If we process your Personal Data for a purpose other than that set out above, we will provide you with information prior to such processing.
Exercising Your Rights in Europe
If you are in the European Union or the United Kingdom, you have the right to: request access to and correction of your Personal Data; restrict or object to the processing of your Personal Data; and request your Personal Data be “forgotten” (technically erased). If you would like to exercise these rights, contact us at: info@Conducivesi.com. Please describe the nature of your request and the Personal Data it relates to, and we will comply as soon as reasonably practicable, consistent with applicable law. We will verify your identity before we comply with your request, and therefore, ask for your cooperation with our identity verification process.
If we process your Personal Data based on your consent, you may withdraw your consent at any time. We will let you know if we are seeking to rely on your consent at the time we collect your information.
Opting Out of Marketing Emails
If you no longer want to receive marketing-related emails from Conducive on a go-forward basis, please send an email to that effect to: info@Conducivesi.com. Alternatively, you may use the "unsubscribe" feature in our email messages.
What We Collect Via Our Conducive Offerings and How We Use It
On-premises Product Data. We collect and process different types of product data (as described below) when you deploy the Conducive Offerings on-premises (“Conducive On-premises Offerings”) to serve our legitimate interest of improving our products and services. We work hard to help ensure a balance between our legitimate interests and your privacy rights.
Conducive uses Aggregated Usage Data to fulfill our legitimate interest in enhancing the Conducive Offerings. For example, we may use this data to:
In our paid Conducive On-premises Offerings, you have the option of configuring your settings to opt out of providing License Usage, Aggregated Usage and Support Usage Data.
Service Data is Information generated by your use of the Conducive Cloud Offerings such as page views, interactions, errors, number of active and licensed users, number of searches, source types and format (e.g., json, xml, csv), and app workflows. Conducive uses Service Data to provide and enhance the Conducive Offerings. For example, we may use this data to:
Service Data is collected by Conducive as part of the Conducive Cloud Offering, including free or trial offers, and may contain incidental pieces of identifying information necessary to monitor the health, performance or security of your deployment. Conducive restricts access to this information, and where feasible, aggregates and pseudonymizes it.
Location Data is data we collect in certain Conducive Offerings (“apps” and “add-ons”, as discussed below) that associates your end users’ mobile device with an identifier for your app to help us improve the user experience and personalize your services and content. Depending on your configuration of the Conducive Offerings, it may be that location information on your end users is shared with Conducive, however, you can disable this function if you so choose (or advise your end users about how to disable it) through the location setting on their mobile device.
For more information about the data collected through use of your Conducive Offerings, see our Documentation for the relevant Conducive Offerings.
Other Collection Practices
We also collect Personal Data from you to fulfill our contractual commitments to you. For example, we collect contact information such as name, address (email and physical) and phone number to enter you into our customer database systems and manage your account. This may also include Information about billing and payments, customer service, support services, or software updates.
We share this Information with our affiliates, vendors and partners who help us service your account and with whom we have written agreements protecting the confidentiality, privacy and security of your Information. We do not sell this Information.
Data Collection Practices Associated with Apps
Conducive collects data generated from the use and performance of Apps that inter-operate with Conducive Offerings, such as crash information, version, session duration, user engagement, and number of downloads, active/licensed users, and log ins. We may share this information with App developers so they can improve and enhance the performance of their Apps.
How Conducive Shares Your Information
Conducive may disclose Information to third parties in the following ways:
How We Secure Your Information
Conducive takes reasonable technical and organizational measures to safeguard Personal Data against loss, theft, and unauthorized access, disclosure, alteration, misuse, or destruction. Unfortunately, no data transmission, software, or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of an account has been compromised), please notify us immediately in accordance with the “Contact Conducive” section below. If Conducive learns of a breach of its systems, Conducive may notify you or others consistent with applicable law and/or as agreed in our contract with you. Conducive may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Conducive Offerings and the Information you provide to us.
Conducive Also Observes the Following Practices
Use of Conducive Offerings by Minors. The Conducive Offerings are not directed to individuals sixteen (16) and under or those not of the age of majority in your jurisdiction, and we request that these individuals not provide Personal Data through the Conducive Offerings.
Cross-border Transfers. Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers which are located outside of your country of residence, including to the United States. Different data protection rules than those applicable in your country may therefore apply. We put in place adequacy mechanisms to protect your Personal Data in our agreements with our service providers.
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3445 Executive Center Dr Ste 216
Austin, TX 78759
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