130 Clients and Counting
Case Studies
On-Demand Expert Services at Vizient
Vizient is using Splunk for a variety of IT Ops and Security use cases. Vizient's Splunk administrator is responsible for Splunk as well as a few other systems. While the admin is very a skilled Splunker, he doesn't have much time to spend working on Splunk because he has to juggle all of his responsibilities.
Vizient engaged with Conducive's On-Demand Expert Services to support their Splunk admin for the following reasons:
- 1Support the admin when performing infrequent tasks.
- 2Provide expert level answers to configuration and architecture questions.
- 3Support admin when executing tasks to reduce the time the admin spends working on Splunk
- 4To bridge the gap between Splunk's PS and the desire to have on-demand or as-needed support and services.
The Splunk admin has been able to efficiently manage Splunk, allowing him to also spend time on his other responsibilities.
Vizient's Splunk environment adheres to Splunk's best practices and has been running smoothly since Vizient started working with Splunk.
- Vizient
- Semiconductor Company located in Austin, TX
On-Demand Expert Services at Austin based Semiconductor Company
A semiconductor company headquartered in Austin, TX has been using Splunk for IT monitor and security. The sole Splunk admin was transitioning to a new role leaving a team of new Splunk admins responsible for maintaining Splunk. The company was concerned about maintaining continuity and support during and after the transition to the new Splunk admins.
To ensure the new admins had the proper support and someone to talk to when they had questions, the semiconductor company engaged with Conducive's On-Demand Expert Services team.
Using ODES, the original admin received help and guidance when doing some clean up tasks such as migrating to a clustered environment and implementing SSL on the forwarders. Furthermore, the new Splunk admin team has support and guidance for any issues that arise or any questions they may have.
Benefits
Feel confident that Splunk is configured properly and efficiently
With Splunk there's always more than one way (sometimes 3 or 4 ways) to do anything. Working with Conducive's On-Demand Expert Services team, you will know that your Splunk admins are leveraging Splunk's best practice guidelines to design and configure Splunk.
Receive expert advice on how to improve your Return On Investment from Splunk
Conducive is the only Splunk partner focused on leveraging Splunk for the business. We will advise your team on how to get business value from Splunk, often without growing your Splunk license.
Know that your Splunk admin has the necessary support to do his or her job
Conducive's On-Demand Expert Services team has experience with core Splunk, ITSI and Enterprise Security. We've worked with customers with 20GB licenses as well as customers with 70TB licenses. There isn't much we haven't done or seen in the Splunk world. All of our experience is available to your admin.
Features
Consume On-Demand help in as little as 30 minute blocks
Our ODES program is here for you when you need it. You can schedule a support session for as little as 30 minutes for small issues or as long as a few days for bigger projects.
Work with Senior Splunk architects with multiple years of experience using Splunk
All of Conducive's consultants are Splunk Certified Architects, and many are Splunk Accredited Consultants. Everyone on our team has worked with some of Splunk's largest customers (30-70 Terabytes per Day), as well as customers with licenses as small as 20GB per day.
Bridges the gap between Splunk Professional Services and Support
Splunk PS is usually scheduled by the week and Splunk support only resolved product defects. What do you do when you need a few hours of help? You work with Conducive's On-Demand Expert Services team to ensure your Splunk admin's receive expert level support for as little or as long as they need it.
Similar to Professional Services, but consumed hourly
With Conducive's On-Demand Expert Services program, you receive the same level of expertise as you get from our Splunk Professional Services Consultants (many of whom work directly with Splunk).
The main difference is that you consume ODES by the hour instead of by the week.
We help with anything - Searchs, Dashboards, System Issues, Architecture, Configuration Changes, Performance Tuning, Installing Splunk Apps
Conducive's team has done everything from building Splunk apps to architecting large Splunk systems to resolving some of the toughest challenges with Splunk cloud installations. With our On-Demand Expert Services program you receive expert help with all of your Splunk tasks.
Makes your Splunk admin more efficient
While most Splunk admins are great at what they do, there are many tasks they may only do once or twice every few years. Because Conducive works with a large number of Splunk users, rare is common to us. There isn't much we haven't seen or done in the Splunk world. Instead of spending time searching for answers, your admin can leverage our experience to efficiently manage Splunk.
Ensures that your using Splunk Best Practices
Splunk's best practices are a little known secret. Because we are a Splunk Professional Services partner, our consultants are trained on Splunk's best practices. We leverage this knowledge to ensure your Splunk environment meets Splunk's guidelines for best practices.
Questions and Answers
Why buy from you? | Conducive has been helping companies derive business value from their data since 2006. We have been been a Splunk partner since 2012. We are a technical company that understands business. Conducive is the only company providing an Enterprise Archiving Solution for Splunk. |
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How do I present Conducive and On-Demand Expert Services (ODES) for Splunk to my team? | In many cases, ODES is an easy sell. Tell your team you'll receive the following benefits: |
How do I get more information about Conducive's products and solutions? | Our home page lists all of our products and solutions. You can also schedule a call for more information. |
Does Conducive work with Splunk Enterprise Security (ES)? | Yes. Conducive has performed more than 50 installations of Enterprise Security. Our On-Demand Expert Services team can help you install, troubleshoot, tune and expand your ES instance. |
Does Conducive work with IT Service Intelligence (ITSI)? | Yes. Conducive has supported a number of customer's ITSI installations. We can help you get the most value out of ITSI. |
Does Conducive work with Core Splunk? | Conducive started working with Splunk version 4 in 2012. We have worked with licenses as small as 5GB and as large as 70TB. We are experts at Splunk Core. |
Does Conducive work with apps on Splunk Base (the Splunk App Store)? | Yes. We have installed and configured a number of apps from Splunk Base. If it's a new app, our development background gives us an advantage when getting it to work. |
What do I do if I only want to ask a few questions or need help with a small problem? | Sign up for Conducive's Splunk Office Hours. We offer free help every Friday at 11am Central. If your solutions takes longer than the time allotted, we're happy to schedule one-on-one session to help you succeed. |
Who should I use On-Demand Expert Services? | There are a few scenarios where ODES makes sense for our customers: |
When does On-Demand Expert Services not make sense for me? | ODES is not designed to replace a multi-week Statement of Work based Splunk Professional Services engagement. Fortunately, our Professional Services team can help with that. |
Does On-Demand Expert Services replace Splunk support? | If you are a perpetual Splunk license hold, you must still purchase Splunk support to receive Splunk upgrades and help with product defects. If you are a term Splunk license holder, annual support is included in your fee. |
Who are you guys, anyway? | Conducive has been in business since 2006. We are a Splunk Accredited PS Partner, a Splunk license re-seller and technical software developers. |
The Team
Founder and CEO of Conducive
Architecting Splunk since 2007.
Solving business's data issues for over 15 years.
Randy Hammelman
Certified Splunk Architect since 2007.
Co-author of Building Splunk Solutions.
Makes Splunk function optimally.
Brian Schutz
Certified Splunk Architect since 2016.
Develops solutions for large companies.
Solves all of the problems in Splunk.
Andres Banuelos
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